False/Misleading Product Description and no follow...

False/Misleading Product Description and no follow-up. I purchased a used Yamaha Student Alto sax that was advertised as being above excellent and completely cleaned (being taken apart, soaked, and cleaned with anything necessary being replaced to play perfectly). Transaction started out 5-Stars. Requested pictures, they sent the next day. Placed order and sent out the same day. When I received the package, the instrument was filthy on the inside and out. The mouthpiece was dirty and covered with scale and did not appear to be cleaned or sanitized. A few pads were completely decayed, several were cracked, some were caked with dirt and crystalized sugar. Food buildup on tone holes made playing extremely difficult. A handful of the rods were corroded. Requested refund a week ago. Emailed and messaged them several times. Silence from seller since.

Update: Response from vendor is false and misleading. Instrument was reported as in bad condition and not playing well within an hour of receipt and an RMA was requested 30 minutes later. Almost a week later with no response from the vendor a claim was filed. Instrument was purchased on Reverb and shipped 2,100 miles. If the vendor won't respond, simply bringing it in isn't an option. Reverb's claim agent was unable to get any response from Midlothian either for several days, so they took the instrument back on their own policy.

Instrument was misrepresented. It was in an older-generation case, so it was not a "newer horn". One of the pictures was from the actual instrument body showing it was in no way "super clean". I did remove the keys to clean the pads and the holes to try to be a good customer and avoid an unnecessary return. It was when I did this that I saw how bad the instrument was. Purchased through Reverb, so all communication history (one-way) is well-documented. The seller admitted the instrument was a mess that wouldn't play. The sad thing is the instrument was sent back to them in much better condition than I received it.