Jan 2019, I bought a 2015 a Ford Explorer. There w...

Jan 2019, I bought a 2015 a Ford Explorer. There was to be work done to it and it was never done. There was a shaking in the front and after a month they finally got it and just slapped a new tire on it. Didn t fix the problem. Jake the salesman said he d get it back in to service. Never done. So, I had to replace my brakes, rotors and have it aligned myself.
Next, there was chips all over the hood. I was assured it would be fixed. I agreed and told Jake, I want it done correctly. Sanded down and repainted. Again, he said no problem. I get it back and they put a black strip over the chips, similar to a rhino liner for a ruck bed.
Also, there was a piece missing that holds the part closed where the jack goes in the trunk. He said he would order it from Ford. Never got that fixed. It is still taped.
I was also assured I would get the unlock code for the outside of my door. I can t even get it to work.
Lastly, my car has been stuck on the My Key setting where I can t go over a certain speed, my radio won t play unless my seatbelt is fastened and the radio won t play at full volume, only half.
After multiple phone calls with Jake my problems were never addressed. Finally I call and spoke with the sales manager. He said he couldn t do anything because it wasn t written down and Jake no longer worked there. He asked for a picture of the missing piece in the trunk so he can see what he can do. I texted him a picture and have never heard back.
I would NEVER recommend Ferris and will not be purchasing another vehicle from them! I am highly dissatisfied and will let everyone know about my horrible experience. For being a locally owned company you would think, they would take a little more pride in what they do.