Beware taking your car for service to Crown Honda ...

Beware taking your car for service to Crown Honda of Southpoint. My car is less than two years old but because they have it listed as a maintenance free battery and my car is just under 400 miles out of warranty, they won t replace the battery even though they should have been inspecting it with every service. They d rather charge me to diagnose the issue and for a replacement than keep me as a customer.

I have been a customer here for about five years, and in that time this is the second car and the second battery this has happened with. The first time after being constantly forwarded to voicemail and never contacted, I gave up and bought a new battery for my previous vehicle from another auto shop, figuring it must just be a fluke. After this, I m never coming back.

And this is also completely disregarding the fact that if you come in here for an oil change, you d better plan your entire day around it. The last time I was here for an oil change I was waiting for two hours.

Today when I tried to get them to help me, the entire staff was rude. I m a pretty mild guy and I always try to give people respect, but when they clearly don t care to own up to an issue, then I have to throw up my hands and walk away. Just because of a technicality in the phrasing of their service. It s very disappointing and I doubt that losing one person as a customer will hurt them, but I still need to put this experience into words.