wayanraja

Review of Shangri La Georgetown,Penang

I expressly asked for and confirmed with front off...

I expressly asked for and confirmed with front office staff a Proton Exora cab for my trip to the airport. I agreed to pay Rm70. Imagine my disappointment when a van pulled up instead at the appointed time. To add salt to injury I was told by your Hotel staff that it will costs me the same amount of fare. I asked for a comfortable cab because of my herniated disks in my lower spine and instead I rode on a most uncomfortable seat in van. The jarring ride aggravated my herniated disks in my spine. Totally let down in the last 10 minutes of my time in your Hotel.