Nice hotel, but the shuttle service from LAX was a...

Nice hotel, but the shuttle service from LAX was a joke the particular night we needed it. Website and recording says the shuttle comes every 15-20 minutes. We waited over 40 minutes...one finally showed up...all the other nearby hotel shuttles came through MANY times. I tried calling twice to cancel reservations and was disconnected. Super frustrating when traveling with 2 young kids! I really wish we picked a different hotel!