Terrible service in regards to online sales, order...

Terrible service in regards to online sales, ordered from them weeks ago, paid immediately, the the order was never processed. If I hadn't pulled them up about how I had not heard anything it would have dropped by the way. They said they would process the order immediately and then never heard back from them. I had to write to them again and ask for a refund. Waste of time, they have no idea how to run an online shop, which under the current situation you would think they would figure it out.