Matt Read

Review of The Phoenix Zoo

The issue with this zoo is entrance into the zoo. ...

The issue with this zoo is entrance into the zoo. There were two large lines that filtered into smaller lines. After waiting in line for a considerable period of time, our spot finally moved to a point where we split into 3 smaller lines. Once we got into that line a group that just arrived and had not been in line walked up right behind us. They began to explain that we didn't have to wait in the long line and we should have just walked up like them. From the time we arrived in the parking lot until we finally walked through the zoo gate was approximately 50 minutes. If someone at this zoo reads this, I would recommend having associates out front directing foot traffic so people know where the lines are and how they work.

To make matters worse, when we finally got to a window to buy a ticket there did not appear to be any urgency on the part of the cashier. She even attempted to up-sell us twice with different packages instead of getting the line moving.

The best part of the zoo was the zoo itself. It is a large location with many animals to visit and we had a great time once we got in. The negative comments about entering in the zoo can easily be worked upon and no one should anticipate the same experience we had.