Several years ago I received about 5 T shirts from...

Several years ago I received about 5 T shirts from my daughter, and I had purchased several short sleeved T shirts myself. Still unworn, and several in their original cello bags with LL Bean SKU numbers on them, I later attempted to exchange the size on all and to long sleeves from the short sleeved ones.
I was refused because I did not have my original receipts.
I tried to do so a second time, but this time the receptionist was insulting, treating me as if I was trying to take advantage of them. I even offered a restock fee, but she kept on going, demeaning me for the request. After this unjustified and unprovoked rave and rant session I concluded this company had changed drastically. I was not only surprised but disappointed.
I was always an avid LL Bean fan. No more. I keep these shirts to remind me never to buy anything from these people again. Since those conversations, Bean has lost innumerable purchases from me. As I reviewed my clothing, I am still irked by this unnecessary incident.
Predatory attitude!