Tina Miles

Review of Premier Heating & Air

TERRIBLE SERVICE!!! If I could give them zero star...

TERRIBLE SERVICE!!! If I could give them zero stars I would! I am very dissapointed with the lack of customer service. The Technician that came out was clueless and inexperienced. I called over and over and couldn't get anyone to call me back. The receptionist Morgan was incompetent and couldn't even remember speaking to me the day before. Then she argued with me and said that they had never been out to my house before to repair the AC when they were out a week before. The so called Ops manager, Chris was rude and straight up told me even though my AC needed to be replaced he was not going to recommend it to the warranty company because he was afraid they would not provided him any business after. It was an endless loop with a service rep clearly just reading from a script and not offering any real help. Way to take care of your customers! Get your employees trained!