Richard Howe

Review of J&R Trading Corporation

Awful customer service.

Awful customer service.

ordered the only inner CV boot kit listed for my car and it did not fit, the metal flange which was part of the boot was the incorrect diameter and the holes didn't line up with the mounting bolts for the driveshaft/gearbox.

I needed one that day so went and bought one locally.

Contacted customer services who said I needed a different boot kit which is not even listed against my car on their website and said if I returned the item they would refund me.

I told them they needed to pay return postage and refund the original postage cost as per distance selling regulations for an incorrectly supplied item.

They basically refused and pointed to their terms and conditions.

Absolute joke of a company if it doesn't even understand the most basic rules when it comes to online sales.

They miss sold the parts they should be paying all costs, it's not complicated.