We were there with a group and we were treated lik...

We were there with a group and we were treated like second class citizens. The check in process was horrendous. We didn t get the room that we paid for until I complained several times. Even though Tyler the front desk manager was helpful and resolved my concerns during our stay, it left a very sour experience. Also, the hotel is extremely dated and definitely doesn t meet the 4 stars. We moved to a neighboring competitors resort after a few days and got an amazing experience there. Pass the Hyatt, stay elsewhere!