Just like other reviewers mention - weeks with no ...

Just like other reviewers mention - weeks with no progress (approaching a month). I was sold this warranty by a large dealership on a used car. Low and behold I need to use the service for a major oil leak. I am stuck in a loop of the warranty company needing pictures and then the pictures are not good enough. The repair shop communicates to the appraiser to come and see the vehicle and days go by with no update and no progress from the appraiser. Meanwhile, my vehicle leaks all over the place, has a burning smell, and a check engine light. "No worries. Just drive." - Nope. Also - did you happen to notice that the majority of great reviews here are from dealerships (that sell the service) and Google Guides (who receive perks for reviews - but don't need to actually use the service). I guess I can expect to receive the standard please let us know your contract number so we can investigate reply - basically to make it look like something is being done - when there is actually no vested interest. My contract number is GVG6EB39CC and the last 8 digits of my VIN are EBD01190. I purchased this warranty with confidence that I was going to be taken care of in the event of need and that is not happening. A response with anything less than your vehicle is approved for full repair is not a solution to the problem.