***Update***

***Update***
Alena and Jocelyn from the park reached out to me immediately. My money was refunded. Thank you very much! We'll definitely be back!

Very disappointed with customer service at this park. I attempted to order tickets online on Saturday 5/27. The application kept going offline when I was at the checkout portion of the purchase. I called the park twice. The man on the phone stated he could not help me with online purchases, but assured me that if I did not receive an email confirmation, the purchase did not go through. He said we would have to buy tickets at the park. This was at 11AM. We arrived at the park and bought tickets. When we left the park at closing (10pm), I noticed an email that had been sent at 5pm. It showed confirmation of my online ticket purchase for 4 NONREFUNDABLE tickets for 5/27. So, I paid twice to get into the park for 4 people. Since online sales are NONREFUNDABLE, I'm stuck with the payment. The email should have arrived immediately after my purchase. It was sent 6 hours after my purchase. They totally ripped me off. They know i did not use the online tickets, but will not refund. Several other people in line were having trouble with their online ticket sales as well on Saturday. Hopefully they didn't get double charged like I did.