erika marie Review of AutoNation Toyota cerritos
I went back to this dealership to purchase my leas...
I went back to this dealership to purchase my lease, instead of listening to everyone else and simply go through my credit union . I was given a quote by Bryan Gonzales and also from Joshua, I was told I'd have to pay $495 in "inspection fees" even though I planned to keep the leased vehicle. I was told by them and Toyota Financial services that they were required to inspect the car before selling it back to me, although I've been the one driving it 3 years. Ok, so the inspection is over and I'm told there is a recall for airbags but "we don't have a solution to that recall yet". Basically, let me drive off the lot without so much as scheduled appointment for the actual recall. Of course, they wanted to get me in to change my break pads but no more mention of the recall. I was also misled by the sales manager trying to sell me over $5k worth of extra things that I later found out wouldn't even cover what I needed. Thankfully I was able to cancel those and have my payment lowered to the original amount not after having to drive back to the dealership a couple of times. Not to mention all that charm and customer service we received originally was no longer there. I come to find out this "inspection fee" was extremely overpriced . Since they couldn't get me on the registration fees, or their bs warranties, they were at least able to get those $495 out of me. Please be aware of this place, for 720 credit score having a 5.99% apr is ridiculous, they also had the wrong payout price. I not only showed them emails from their own sales rep, but also an encrypted letter that Toyota financial services sent me with the price being $100 less. I caught them in so many lies that their own Finance manager (Mahir Trnjanin) realized. I was able to show emails of their rep Jordan Bagaporo telling me I could go in to cancel my warranties in person that night but was, in fact, wrong. Total waste of time, I hope other people become more educated and stop letting themselves be taken advantage of.
Comments: