Mathi Mugilan

Review of Advenir Real Estate Management

I am living in Advenir at La Costa property in Boy...

I am living in Advenir at La Costa property in Boynton Beach, FL. I moved here about a month ago and already starting to feel bullied by the management. The following are the highlights of my bad experience here:

1) When we were doing the apartment tour with this property, rental specialist Arianna had showed us a model property that had a different floor plan and appliances. She initially told us that we would be in a similar floor plan as the model. It was only after we signed the paperwork, she told us that the unit that was available was of a different floor plan. I asked her for some pictures at least, but it was not sent. The actual modal had lesser closet spaces and if they had showed us this unit (instead of a modal with a nicer floor plan) we would not have chosen this apartment in the first place.

2) The property was not gated and we asked the obvious question about the crime rate. Arianna had answered that there was nothing to be concerned about. However, when i did my own research later, i had found out that there was two break-ins within the community (in close proximity to my apartment) only a month before i signed up. However, it was too late, by the time i found this information. When i asked Arianna about this, she said that she might have lost her job if she had disclosed the information. I don't understand how can someone loose their job for being honest?

3) After we moved in, the gym key was not given to us for about a month. They said they were renovating the gym. However, when we finally got the key and happened to go to the gym, we found out that quite a bit of equipment were in bad shape. None of the ellipticals are working and the hydraulics are rusty and don't move properly. More importantly, the gym's lock was broken (so we learnt that the key was useless). In a non-gated community with high crime rate it really scary to work out in the gym in the evenings.

4) They take 500$ pet fee an they claim it as "non-refundable". I feel like its unfair for people to loose that deposit if there happens to be no damage to the property when they move out. That makes this property not "pet-friendly" at all.

5) I had found bugs and documented the presence of them in the Inspection sheet. I later learnt that some of them were actually bed bugs. When i created a service request (along with few other service requests for minor issues in the apartment) to address it, i was initially told that the property is willing to release me from the lease so i can move out. I told them that it wont be a feasible option as i had invested a lot of time and money to move to this apartment and i just got settled in. After few days, Arianna asked me to come to the apartment office for a "talk" with property manager Lisa. The subject of the meeting was not disclosed. When i asked them if there was any problem and if i need to be concerned, i was told by Arianna that i would find out in the meeting. The way i was asked to come for that meeting was really intimidating. In the meeting, Lisa had accused me of bringing the bed bugs into the apartment and they had mentioned that the apartment was bug free before i moved in. I asked them for an exterminator's report to show that the apartment was bug free before move in. They did not show me any.