Phillip Podhrasky

Review of Sam Pack's Five Star Ford

Bravo! Sam Pack Five Star, You brought the buying...

Bravo! Sam Pack Five Star, You brought the buying experience to a new level. Excellent service from everybody we came in contact to from the sales man to the detail guy.

We tried Grapevine Ford... Ill save you time, do not try Grapevine ford out, I would have rather had hemorrhoids removed with no pain killers than go there again..

My wife and I searched the vehicles on line and found one we wanted to look at. We walked in to the dealership and let them know what we were there for. The Sales man greeted us with a smile and said " all right no problem", spoke to the porter, and Immediately the porter was grabbing the keys to the vehicle we were inquiring about and pulled it up, while the salesman was getting our info. The sales man walked us to the Expedition and showed us the "ins and outs"of the options. Within 5 mins of stepping foot on the show room we were test driving the vehicle we asked to look at. The Expedition was great, we got down to the price and agreed quickly and 45 mins later we drove it home for a overnight test drive. We came back today 09/30/2016 sign papers, and happily drove it home.

This was a 2015 used Expedition XLT, there was zero pressure to buy a new, the finance guy was not pushy with the up sales of gap insurance and extended warranty. He let us know about the products and if we declined he nicely tried again and then moved on. These Guys went out of their way to accommodate our needs and came in under our original budget by almost $100 dollars on the monthly payment. It was detailed, filled with Gas and ready to rock by the time all the papers were signed!

Thank you! Sales man Valentino Valles, David Martin III and Evelyn ( for the pens and paper to keep my kids busy) also the porter and detail guys that I failed to get their name for the excellent service.

Many other dealers and car sales people SHOULD take pointers about service and how it NEEDS be from Sam Pack Five Star Ford.