Why can't you post with 0 stars?! Place is looking...

Why can't you post with 0 stars?! Place is looking more and more like a fraud by the day. Placed an order for a Christmas present on 12/5. Sent an email asking for an update on 12/20 hoping perhaps shipping could be expedited. Didn't get a response until 12/30. Here it is 2/17 and still hasn't shipped. Granted it is on back order, but other retailers carry the item and if there was any indication there'd be this type of inexplicable delay, I would've ordered from someone else. Maybe I'll have the item in time for NEXT Christmas. Maybe.