Perhaps our experience is unique, so will be as ob...

Perhaps our experience is unique, so will be as objective as possible. Businesses like this have the back end (management and administrative) and front end (people who actually are doing the work). Yes, all the work for a project is sub-contracted. The back end of the house needs some work. Presence, dependability, ambiguous contracts regarding the statement of work, lack of communication in scheduling issues to name a few of the experiences. Pre-construction meeting had to be rescheduled losing a day of work for me. The confirmation of the start date was not relayed. Everyone was respectful and polite. I am all about the details. Front end folks contracted out to do the actual work did a great job. There is comfort in having someone who is licensed, insured and bonded. I will state that things did get accomplished within the three weeks. The cost of the job was higher than other quotes we had received. I feel like I overpaid since we essentially provided the majority of the materials (we paid for the engineering report, flooring materials for 350 sq ft and had to replace some outlets as they got painted over).