Christiandel Rosales

Review of Atlantis the palm Jumeirah

Looks good from a distance but not as elegant when...

Looks good from a distance but not as elegant when inside.

Amenities aren't as 5-star compared to others. Hotel itself is definitely one of a kind. Aquariums inside the hotel were very nice. Alot of restaurants to choose and can get lost easily. Retail shops are also nice addition to this establishment.

Free unlimited access to the water park and aquarium when you are in-house guest.

Front desk does not know what 5-star customer service is. We were offered an "upgrade" but they also failed to inform us or perhaps deliberately not told us that there were renovations (drilling, jack hammer, strong smell of paint and other sorts of noise) in the wing that we were on between 9am and 2pm. The idea of sleeping in went out the window. We complained about this to the front desk couple of times, no apologies were given nor suggestions, and just confirmed that there were renovations going on.

Will we stay here again? To put it simply, no. There are other 5-star hotels that are more prestigious and elegant than this hotel. One experience is more than enough.