I constantly see the ads on TV for Genz Ryan so I ...

I constantly see the ads on TV for Genz Ryan so I decided to reach out to them when i had a need for a humidifier. I put in a request for a quote and didn't hear back from anyone for 13 hours. They left a message on my cell in the evening. When i called back the next morning to continue my conversation, I was told I could not get a quote but needed to schedule someone for a week later to come out to my house to give me a quote and had to pay $99 for the visit. I'm in sales myself and spend hours describing our services and giving price quotes for no charge in my day to day business so found that to be very frustrating. Contrary to their advertising jingle, I don't "love those guys." They may be great but I'm not going to get roped into working with a company who can't even offer general price ranges for services before obligating me to a $99 charge.
UPDATE: I was contacted the day after by a sales manager looking to find a way to resolve my issue. I still did not decide to work with Genz Ryan but I appreciated the call and the effort. Maybe next time.