HORRIBLE CUSTOMER SERVICE!! This trip was a short ...

HORRIBLE CUSTOMER SERVICE!! This trip was a short 2 night stay. The main reason why I selected this hotel, was due to the "special package" that included the $75 (per night) valet charge. I was moving my daughter (a college student in NYC) from her residence hall into her first apartment in Brooklyn. During the check-in process (after a 5 hour drive...checked-in at 9:30pm), I informed the front desk that my SUV was packed with my daughters belongings and confirmed that it would not be an issue to retrieve my car in the morning. They confirmed this would not be an issue. Well it became a HUGE issue during the check-out process and charged me $75 for valet. The man assisting me was extremely rude and told me to "be quiet" while he was talking. I then asked to speak with his manager, who happened to be standing there and witnessed everything. His manager began assisting me and informed her staff member that she will take it from here. He started reprimanding his manager, speaking over us both and refused to walk away. I will NEVER stay at this hotel again!