Went into Breed & Company today to get a key made ...

Went into Breed & Company today to get a key made (3 copies of the same key), traffic was heavy and it took me 25 minutes to get there and 25 minutes to get back. I had the keys made and paid $2.49 + tax for each of the three keys. However, when I got home the keys didn't work, they didn't even fit into the lock which means that they used the wrong blank. I called Breed & Company to tell them that the keys didn't work and ask for a credit to my credit card as I didn't want to drive another 50 minutes for $7.50 plus tax. I talked to two employees at Breed & Company including the manager and they refused to give me a credit unless I drove another 50 minutes... I assume that customer acquisition in the hardware business is more than $7.50, in this case they lost a good customer for $7.50 and it was their mistake in the first place.
They were not the helpful hardware people!!