I recently had a service adviser tell me that I co...

I recently had a service adviser tell me that I could bring my car in the next day for a new part to be installed but that he would call me the next morning to confirm the part had come in. When he didn't call by noon, I called several times and got voicemail. On my last call, after waiting on hold for more than 30 minutes, I was told that he wasn't working that day and that in any case I wouldn't be able to bring the car in to have the part installed because I hadn't made an appointment.

This is also not the first time I was put on hold for an inordinate length of time. It's been my experience that this dealership is understaffed in the service department and is perfectly content to send you to voicemail during busy periods. While I'm sure this saves them some money, having dealt with several other dealerships around Toronto, this has not been my experience. Other dealerships I've dealt with have policies in place to ensure customers can always speak with a service representative quickly.

Also, they sent out an email asking for feedback. I sent a lengthy reply to the address provided, which bounced back to me with an autoresponse indicating that apparently the feedback email account only receives internal email. This is both incredibly frustrating but also hilariously incompetent.

Also, when I went on the site to try to find the proper feedback email, it wasn't listed. However, I tried using the live chat feature. The person (?) responding didn't know the answer but directed me to the website for further information. Not helpful.

Very disappointing.