emma mclelland

Review of La Bonne Auberge Restaurant

We visited this restaurant as we were given a gift...

We visited this restaurant as we were given a giftcard from a family member. Prior to our visit we had accessed the online menu and selected what we wanted to order. On arrival we were presented with a pre theatre menu while other diners were presented with an a la carte menu. There were no items on the pre theatre menu which we had picked from the online menu. We asked for an alternative menu and we were told the items on the a la carte menu would take much longer to prepare and there was a reluctance to give us this menu. After justifying our need for the a la carte menu, it was given to us. This process left us feeling undervalued as customers as we appeared to receive a different level of service compared to other diners. This really left us feeling annoyed and meant we did not enjoy our time in the restaurant. Also my son was given a chipped glass it was replacement when pointed out to the member of staff, and also my pate has oxygenated all the way around the sides when it was served to me so had been lying out for a while standards were not met very disappointed underwhelmed and upset that we were stereotyped as soon as we walked in and only offered the set menu unlike the other guests.