I would absolutely recommend you find a different ...

I would absolutely recommend you find a different spa if you are looking for any kind of facial, brow, or eyelash work. The esthetician I was assigned immediately started telling me how awful my eyebrows are when I walked in and began drawing on my face to show me what I should let her tattoo on my face. I wish I had a picture because she drew clown eyebrows above my perfectly manicured, albeit thin natural brows. Oh. Did I mention I was there for lash extensions? Yeah, so that was my first ten minutes. I told her what look I was going for with the lashes (full, not long since mine are already long) and what did I come out with? Big bird lashes. Thin, to my forehead, big bird lashes. When I asked her to cut them down she said no. So I left, came back an hour later and had them removed. You sign all sorts of things beforehand saying you understand the process blah, blah, blah, but when someone doesn't listen to what I've requested and ultimately does not do the service as advertised or requested, I most certainly ask for a refund. I was even super nice about it. I was offered a refund but told they'd have to have the owner complete it. I even have an offer of a refund in writing... yet here we are almost two months later and nothing. I do not like doing business with shady people and I most certainly will move forward if the crook that owns this business does not come forward with a refund. If it were me, I would be working to find employees that actually listen to the client and perhaps don't offend them when they first walk through the door with insults about features with which they were born.

Find another salon. At least corporate franchises will back their products and honor refunds if they make a mistake.