It seems like American doesn't know how to be hosp...

It seems like American doesn't know how to be hospitable. We had to queue outside of the building under the rain without shelter! General service from the officer was also very poor. Unfriendly. Officer spoke as if I want to go to America to be illegal immigrant. Noone in a sane mind want to leave Germany for America. These people must have been on the cloud for the longest time. Ha!!