R

Ryan Greer

4 years ago

Barely a 3 star hotel experience. I won't be stay...

Barely a 3 star hotel experience. I won't be staying here again. Actually will discourage me from flying through Heathrow.

THE GOOD

The only good part is the location and the staff are exceptional, front desk and restaurant and room services were really good.

The bed was reasonably comfortable but nothing exceptional.

THE BAD

The restaurant food was absolutely terrible. My burger at dinner wasn't any better than something I would order at Burger King. When I requested a side salad they gave me some leaves with no dressing. Breakfast in the morning was barely edible, low quality. The restaurants in the airport terminal were actually much better than the Sofitel so this is definitely a problem.

The room was dark and poorly decorated with sticky carpets and a dinky TV in the corner. They had one lonely photo hanging on the wall but otherwise bare walls.

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