Manditory 20% service charge. And the service dec...

Manditory 20% service charge. And the service decline has been noticable over the years. I waited 10 minutes to even get noticed, and that is after getting seated with a reservation.
Everything was okay, but okak is not exceptional. And at the end of the day, If you think you can charge a service charge, and be claimed the best steakhouse, you better be exceptional!