I had a "guaranteed for late arrival with credit c...

I had a "guaranteed for late arrival with credit card" reservation with this hotel and arrived at 5pm to find my reservation given away, the hotel sold out, and me scrambling for a room at other hotels. I am a long-standing, loyal Marriott stayer and Marriott Rewards member but that doesn't seem to matter at this hotel. I received no help in finding a room nor an apology. I'd avoid if at all possible.