Parents Officers Community

Review of Donnelly Kia

Managers not supportive of their sales employees

Managers not supportive of their sales employees

Regardless Donnelly KIA's negative reviews by other customers, one of our Parent Officer in our community gave a chance to this location by trying to find a car wit them... Unfortunately, the reviews were spot on and the organization at this place needs improvements.

The manager's excuse for inconsistent information was that one of his employee was a rookie. Even though this so called "rookie" had done a great job. The manager could have been more supportive and praised his employee and helped him close the deal.

Improvement suggestion
-Give credibility to your employees
-Be consistent infront of your clients otherwise you loose trust in them
-Give options to your clients and figure out how to help them

The Service part is great just the Sales Department management need to improve and support their sales teams. Learn from the Kia at Hunt Club.