My fiance and I went for a Spa Day. We used Groupo...

My fiance and I went for a Spa Day. We used Groupon and rang the spa to book the date and time.

Upon arrival, they had no record of us booking, so the person we spoke to over the phone had clearly not done what they were meant to do. It was about 40 minutes before things were sorted out and we were allowed access. The girl at reception, Joely, was very polite and understanding and tried to find the manager for us to speak to, the manager clearly had better things to do though. We were not the only couple to experience this problem either.

After using the, frankly underwhelming, facilities, we went for our lunch, which we ordered 2 hours prior. This order was not received by the restaurant so we were made to wait again. When we were eventually sat down we waited over half an hour for each course. Considering we ordered 2 hours ago and told them which time we would be having lunch, this seemed like an unusually long time to wait. We were waited on by Richard, who was very attentive and apologetic about the food taking so long.

Would not return here.