David,

David,
I am very unhappy with my most recent experience and wanted to tell you about it.

I ordered a capacitor for my JET air filtration that your website directed me to telling me it was the correct part. I installed the capacitor and and when I turned the tool on, another part of the circuit board caught fire. This tool worked perfectly before the capacitor went. I did hours of research and inspected the board and came to a 100% conclusion that the capacitor was the issue, which is it was. The machine turned on for 5 seconds, worked great, then blew.

I spoke to customer service and since I feel the product that was directed to me was the issue for the circuit board being critically damaged I asked if they would work with me on replacing the whole circuit board. I worked with a young man named Steven who was great however his supervisor Colton was not.

I asked if your company would maybe offer at least a discount on a new circuit board and was denied. I didn't go searching to buy a part $25 just so I would have to replace a $120 part, I obviously need to save money.

How does your company not stand behind its knowledge given to customers? I trusted your website to direct me to the part needed, it failed and now I have a much bigger issue.

I am very unhappy with this service, I know its a small issue but feeling somewhat cheated by a company is not good. I thought I would reach out to you to see what you have to say about it.

((UPDATE)) - After dealing with many unaccommodating service reps who refused to do right thing in the situation, I spoke to a supervisor and she was extremely helpful and gave me more than expected in return.

All in all however; I spent over 4-5 hours on the phone dealing with a $100 part. I was asking for it for free I was asking for the price that the original part I ordered cost.

I'm sure they are a great company and this was just a mishap.