I went to stay here for my daughters 9th birthday ...

I went to stay here for my daughters 9th birthday party (local and 2 adjoining rooms) I called the 1-800 # to make a reservation and had the worst time ever, they kept telling me that the two adjoining rooms were not possible for those dates and tried to refer me to a Hilton Hotel nearby. If i wanted the Hilton Hotel, i would have booked that, but the pool here is amazing. I should also mention that the 1-800# offered me a higher price than what was offered on the BW Website and when asked to speak to a manager, i was on hold for over 5 min. Being the impaired Albertan that I am, i called the hotel directly and was answered within 3 rings. Clarissa (my booking agent) was so graceful and helpful in making my reservation. (Highly recommend speaking to her) She was able to ensure that the two rooms i was booking were adjoining and could accommodate all persons involved. I would greatly recommend this hotel ONLY if you call them directly. They are so welcoming and accommodating when engaging with them directly. Highly recommend!!!