Jack Cousteau

Review of Chapman Auto Plex Scottsdale

I brought my car in for an airbag recall and after...

I brought my car in for an airbag recall and after I picked it up I immediately noticed that my alignment was off. When I got home I found plastic on the passenger side floor, which turned out to be from one of the dash vents that the mechanic broke. I called the service department just to let them know about it, not expecting them to fix it. The service writer said he would have the manager call me, but that never happened. A few days later, I called the service manager directly and left a voice mail for him to call me back, which he never did. All I wanted was for them to talk to the mechanic, so he would hopefully become more forthcoming about mistakes like this in the future, but the service managers couldn't have been bothered to even call back.