HORROR HOTEL with poor service and rooms that look...

HORROR HOTEL with poor service and rooms that look exactly like they did 12 years ago
Hotel: as a preliminary information we would be told on the phone that from arrival 4 p.m. (and earlier we couldn't) SO the thermal day would be free. That was the first wrong information - applies to check-in from 6 p.m. at the hotel reception! When we moved into the room, we noticed that the room, especially the bathroom and cabinet in the sleeping area, smelled of cigarette smoke. So strong that when you closed the open window the whole room smelled of smoke. Hanging clothes in the box was out of the question. We urged us immediately and got 2 things in response: 1. We send someone to take care of the smell .... 2. Keep the window open, which we did for the rest of the Romantik WOE ... including the resulting severe cold. Thank you Team Rogner! In addition, in the evening I realized that the ventilation does not work when using the toilet and that the smell spreads in the room. So back to the front desk and report that SMOKE odor and ventilation are still not working. At a loss and the statement the ventilation is safe, we just don't hear it. We'll have a look ... in short, I urged it twice, SO VO the ventilation then worked and the room after 3 days with the window permanently open and we chilled badly no longer smelled of cigarette smoke ... just that Box, which we then didn't use.
Rooms: look the same as 12 years ago, only a bit more worn, which certainly doesn't do justice to this price. Only good thing: mattresses were good.
Hotel service: everyone speaks 5 languages just listening and no one is interested in problem solving ... anyway, leave your money in the most expensive thermal bath and for people who have no comparisons this thermal bath and the hotel might be something special, but Loipersdorf, Lutzmannsburg, Bad would be Rather recommend Radkersburg or Bad Schallerbach - because the price / performance ratio is total.
Parking lot: if you find one you can stand up ... but if someone puts a dent in your car or scratches it, nobody knows who it was, the parking spaces are not managed. This means that you may still have to stand outside or far away from the ZI. Some cars are also over 2 parking spaces ... actually such a hotel should divide and allocate that, but you would have to worry about the well-being of the guests and that's not their thing.
EVENING FOOD: massive buffet, food is often not refilled for up to 1 hour (chicken) or, despite questions from several guests, not brought in (pear pyre). Generally bad and bland taste. As there are no culinary delights. and are. BUT: a lot is fresh or is bought from regional manufacturers just not well prepared. The chef doesn't seem very engaged and sometimes you are looking for the alleged taste of mango and co ..
But service tries too little!
BREAKFAST: everything your heart desires, regional products ... unfortunately no pancakes / pancakes. Service tries hard
THERME: impresses with the Vulkania water.
Unfortunately, some cuddly loungers are only available if you book them in advance. According to information, cuddly loungers are deliberately held back until 12:00 so that day guests can book them .... so as a hotel guest you are the second choice who has booked in the most expensive thermal spa hotel :) ... but from 12:00 you can then Pay the full day and book you a lounger.
Some of the other loungers are so close that you cannot stand to the side of the loungers and they are backrest to backrest. At 7:00 the unlocking takes place and the cleaning crew cleans ... so between your feet.
CONCLUSIO: HOTEL: at most if it would cost half more it is not worth it
Therme: nice if you just want to splash around.
In the event of splashing around, look for a small guesthouse in the area ... the rooms in the hotel are not better either, you just pay for the name in the hotel.