Steve

Review of GP Systems

Contracted with company to purchase and install Ko...

Contracted with company to purchase and install Kohler 20 kw generator.

I confirmed with them twice that the initial start date (date of service) paperwork was filled out and submitted to Kohler. I was questioning them because the owner's manual I received had a paper triplicate form which states it needs to be filled out by the dealer and submitted. I was assured it was submitted electronically by GP Systems.

What's the big deal? Well my generator has 9 months less warranty coverage because according to Kohler, its warranty period began when it left their factory (December 2011) since the official install date (August 2012) was never submitted.

I've contacted GP Systems a year ago about a small issue I was having and Tony never responded. Perhaps it was due to this error. I have since contacted another company to perform service, and just found out today about my warranty issue. I spoke with Bill about this, and he stated he will get back to me. If he does I will update this review - I'm not holding my breath.