Deborah Armstead

Review of Kuni Lexus

My husband and myself went to Kuni Lexus dealershi...

My husband and myself went to Kuni Lexus dealership with the sole purpose of purchasing a RX 350 f sport. We had visited this location before about a year ago. Walked the entire lot, went inside up the elevator and looked around this beautiful dealership. During that visit not one salesperson asked if we needed any assistance. Well I must say we probably didn't have the appearance of affording a vehicle from this dealership. We had been doing some physical work on a couple of our rental properties. But done the less we looked decent. I think.
Fast forward to December 2019 after Christmas. We decided that we're going to purchase the F sport. I called and spoke to a very nice and professional salesman name Pierre. After a couple of visits we did find a vehicle we wanted. We returned on Saturday late afternoon which was the last snow storm in December. Couldn't decide if we wanted to take advantage the December to Remember amazing interest rate or just pay and not have payments. We informed the young lady at the front desk that we have an appointment with Pierre and understand he's finishing up with another sale, we'll just browse around. After a few minutes she finds us and tells us he's busy and I'm gonna have you see another person. We told her no we will wait for him, because we knew we were going to write the deal and purchase the car. She literally insisted we see another person. Finally our salesperson heard the issue and came over and informed the customer service receptionist that he has this taken care of. She angrily walked away. I was a bit taken back by her action, but continue with Pierre. Due to a glitch and Saturday night we had to return Monday. None the less while waiting again for our salesman to finish a deal we decided to have a cup of coffee. When up stairs, and the same customer service lady that had given us problems Saturday was now serving the coffee. I guess they switch duties, because the pervious week a very pleasant lady serve coffee. Again she must have recognized us and had a immediate attitude toward us. That did it for me. I felt like I don't have to do business here. The Customer Service is the FIRST FACE OF THE BUSINESS!!!! She obviously wasn't talked too about how she acted with us Saturday. Unfortunately we left Kuni, Pierre didn't get the sale. I'm sure her great customer service skills were worth it.
We drove to Lexus of Colorado Springs the following Saturday and purchased a beautiful brand new RX350 FSport from a wonderful dealership and salesperson John Brown. Their dealership is not as beautiful as Kuni, but they showed us that they appreciated our business. When you are spending that much money I think appreciation goes a long way. Kuni that was $70,000.00 oversight, TIP.....teach your employees that all people coming into your establishment should be treated with respect. I have since had other people shared with me that Kuni has issues.

Thank you Kuni Management for your response. However looking at your cameras are fine with us, but not only did the salesman Pierre witness her behavior, one of your managers and Pierre came out to my car as I told my husband I wanted to leave. The manager offered to buy me a Starbuck coffee, I declined, he than told me if we decided not to purchase the car we would be hurting Pierre and his family, not her. That was his comeback!!!!! putting it on me. Instead of taking responsibility for her lack of training and being disrespectful. My concern was I don't believe she treats all Kuni customers with that bully attitude, perhaps that special treatment is only for the customers of color.
Not once, but twice she treated us with such disrespect. So yes please check your cameras, and see for yourself that Pierre did witness her behavior. Also I'm willing to bet your cameras will also show, like I said all people visiting your establishment are not treated the same from her. Perhaps not all the Customer Service staff is brazen.
As you update your training please stress, DON'T JUDGE A BOOK BY IT'S COVER. We could have afforded any car in thereTWICE.