I was with the big T for over 10yrs. When I had an...

I was with the big T for over 10yrs. When I had an issue no one to help. No humans to talk to. Use an app or talk to a robot.
I called inner and a human answered and helped me transition to inner. Even put me on a less expensive plan than I wanted.
After 6 months I had an issue with an external scanner which had nothing to do with inner but one call to tech support and all fixed.
Don't call anyone except inner for you NBN