Asonya Review of DeMontrond Auto Group
I purchased my Volkswagen Jetta from DeMontrond br...
I purchased my Volkswagen Jetta from DeMontrond brand new in 2007. I will NEVER purchase from them again or even take my car in for service. It seems that every time I take my car in they want to charge me an arm and a leg. On my latest service request DeMontrond tried to make me spend over $6000 unnecessarily. Luckily for me I took my car to vdub Autohaus and I was informed that the issue I was having was a recall (VW extended warranty). They advised me that the dealership has to do the warranty work; my car needed the transmission valve body replaced. I took my car to DeMontrond and told them what needed to be done and provided evidence of the issue and they STILL they refused to do the warranty work. They instead quoted me almost $6000 for transmission work!! In the end, I had to take my car to VW of the Woodlands to get the warranty work done. VW of the Woodlands immediately recognized and fixed the issue. My car has been perfect since. Thanks to Vdub Authohaus I saved money I didn t have in the first place. I have had other issues with my VW and DeMontrond has NEVER been helpful. Another example: 3 yrs ago, just months after my warranty expired, my headliner started falling apart DeMontrond offered to charge me for the repair and did not offer any advice on possibly getting VW to cover the repair. I had to figure out how to call VW of America myself and convince them to pay for my falling headliner.
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