Update: Finally was able to get in touch with Kim ...

Update: Finally was able to get in touch with Kim who was very helpful and apologetic. Took 3 long month, but I was able to get my deposit back.

I lived at there property in Charlotte, NC for 3 months and had to leave because raccoons where in my ceiling and breaking through the walls where my children's room was. I was told by the regional manger that I will be let out of my lease and my deposit return ( I have emails for proof). I left June 29 and I have yet to receive my deposit back. I've called the property manager, left voicemails with the regional manager as well as send emails and not one phone was return and the property manager is avoiding my call. I have to now find a lawyer to help get my deposit back. I was never late on rent and left the place spotless for them to avoid giving me my money back so I can find another place for myself and my kids. We are currently homeless because of this.