Morgan Muse

Review of Sam Pack's Five Star Ford

Absolute disrespect for customers. I went in to ge...

Absolute disrespect for customers. I went in to get an oil change expecting to wait a bit since it was right after lunch time. They offered to drive me back to work which was great because then they picked me up and took me back to the dealership. Once I got there, that's when the service stopped. I was handed my keys and scooted to pay. When I finished up, I walked up to my car looking at it, noticing it looked like there was a dent in it. That's because there was, a HUGE noticeable dent that was definitely not there before. When I went back and told the person who helped me, he simply just said, "it's the way the light is hitting it" my eyes had never been so wide. I couldn't believe his response to just shove me off as if I was making it up. I finally got him to come out and take a look, still wanted to blame it on how the sun was hitting it. Fine, but EVERY angle is showing a giant dent in my car, so what does that tell you? I was told there was video and they would send me footage that I never received, after several attempts, never heard anything back, I reached the service manager who at least said we'll look at it. Things happen and I understand that. But a business has to own up to it's mistakes and listen to the customer. I will continue to be a loyal customer to Ford but this particular house has lost my business.