I decided to give it three stars for the following...

I decided to give it three stars for the following reasons:
The location is simply excellent and the hotel fulfills expectations in every respect.
during check-in I was offered an upgrade to the level service, which was much appreciated given the benefits available, including the SPA service.
The peculiarity that I appreciated about the level was the access to the VIP lounge, in which you feel immersed in an almost homely and reserved atmosphere but with the addition of a personalized service, as it is possible, depending on the time, to take advantage of various services such as: breakfast, lunch if you wish and an aperitif, which includes a buffet always stocked with soft drinks and tapas. Unfortunately, however, I would like to point out a fact that happened during the aperitif, which led me to lower the rating:
Premetttendo that the waiter, Carlos, who was very friendly and professional in trying to fulfill my every request in the best way, despite being alone in a context that required the presence of at least one other person, since at least 10 customers were waiting at the counter for the replacement of the tapas, I noticed the presence of a girl named Isabella, a name I learned from the tag on her jacket, which I assumed was responsible given the different clothing, who instead of helping the barman in obvious difficulty has prepared only to scold him in front of everyone with very bright tones to the point that the barman could not listen to me or other customers.
Despite this black parenthesis, the room was impeccable, pleasant, clean and well furnished as always, respecting the standards that I had been listed during the registration phase.
The reception and breakfast service was also excellent and I was fully satisfied.