Honestly I travel all across the country and this ...

Honestly I travel all across the country and this has been my worst hotel experience to date. The staff and management were extremely rude and unhelpful.

When I asked them to help me deal with an issue of an extra day that they decided to add past what I reserved on booking (they randomly had an extra day on their end that a staff member put on) they refused to help me deal with it. Instead claiming that I had asked for the day.

The room was also lackluster. For the amount they charge they couldn t even have common amenities such as a fridge... I also truly believe they simply refolded used towels as my towels definitely did not appear fresh.

Overall I am very disappointed in this Sheraton, as I have stayed at many across the country and never been treated with such disrespect. I will definitely not be back and if you have any other options in this large city, I recommend you use them.