Extremely disappointed in Western Village. We are ...

Extremely disappointed in Western Village. We are born and raised in this area, we always stay at the Western Village when we come back and visit family. We had a reservation for June 1st through the 7th and the Western Village CANCELLED it without notifying us. I get there's a lot going on right now, but when you don't even give us the courtesy of a phone call and inform us that our reservation has been cancelled that we made weeks ago, that's just bad business and lack of concern for your customers. We were supposed to check in tonight, and now we're scrambling to find a place to stay. I'm a mother here with my two small boys and you don't even process the refund immediately or assist with finding a new hotel. So disappointed in you Western Village. How do you expect me to shell out that much money for another hotel when you still haven't refunded my cancelled reservation? I have been on hold for 20+ minutes waiting for anyone to answer your phones. How are you going to fix this?