IHG should be ashamed having this property as one ...

IHG should be ashamed having this property as one of their hotels. We only had issues during this stay and nothing pleasant happened at this hotel. From the beginning, we booked this hotel based on the reviews and I have no idea how they were able to get the positive ratings they have.

First, the room we were placed in had a horrible view of the central atrium roof and other rooms. You couldn t see anything of Paris and being a Platinum Ambassador member who was told that this room was an upgrade from what we purchased, I totally expected more. The second room had a better view, but was extremely hot and humid. This hotel advertises that they have air conditioning, but that is absolutely not true. On our way out the first afternoon (around 4pm), we let the front desk know about the AC and also told them of an issue with the iron. When we got back to the hotel, around 10pm, the temperature in the room was hotter than when we left and the same iron was in the room. There was a voicemail on our phone stating both had been fixed, when in actuality neither was completed. I emailed someone that works in the office of the general manager and she worked the next day to find us a new room. The third room was back to the same view as the first room, which again, was not acceptable. So we go back to the front desk and we speak to a manager and he shows us 2 other rooms. We finally settle on our fourth room and they say the AC will definitely work in this room. It s better than the second room, but not what you would expect if you have AC in the United States. The only way they can actually cool the room to an acceptable temperature was to put a portable air conditioner (see pictures attached), of sorts, in the room that we had to fill with ice twice a day. The hotel knows they have issues with cooling the rooms and say it s due to the renovations that are going on. I tell them that if they can t get these issues under control during a renovation, then they need to shut down. No guest should have to go through these types of troubles.

During our first night in the 4th room, we discover ants in the bathroom. They are in the face cloths, on the sink, and the next morning, all over the floor. Again, we tell the front desk of this issue and they do something the next day to get rid of them. When speaking with the front desk, they mention that they know they have an issue with ants, but it usually only happens with rooms that have trees outside of the windows. How is this acceptable at this caliber of a hotel?

On our last night, while packing to leave Paris, I put my backpack on the bed. Ants fell off my backpack onto the bed, likely from where my backpack was sitting on the desk chair. By this time I was completely fed up with this hotel and, with it being our last night, I just waited until the next morning to let them know.

One last thing to note is, there is only a half glass wall that is supposed to keep the water from spraying all over the bathroom while taking a shower. The show head was so calcified that water sprayed everywhere and the little glass wall did not keep the water in the tub. Water covered the floor each time we tried to take a shower and the person I was traveling with fell in the bathroom because of the water.

Please think twice before booking this hotel, especially while it is undergoing renovations. Per their standards, they are ok knowing that some rooms have ants and that there is a massive problem with the air conditioning system during this process. I m sure there are far better options for the amount of money this hotel charges.