LaBonte Family

Review of Capitol Expressway Ford

I purchased a brand new 2020 Ford F-150 XL 4X4 wit...

I purchased a brand new 2020 Ford F-150 XL 4X4 with 4 miles on it. The initial purchase process was good. I drove from out of the area and they had most of the paperwork ready when I arrived. I made the purchase and before I even made it home I noticed the rear backup camera was not working and there was a small ding on the truck. I tried to deal with the dealership with the issues, but they were impossible to deal with and would not do anything help. Typical dealership runaround. They just told me to take it to my local dealership to have them deal with it. Once they get your money, they could care less about customer service. I had to file a formal complaint with Ford Corporate and now they are trying to make the issue right. I'm glad Ford is a reputable company that strives to maintain good customer relationships, because Capitol Ford is far from reputable.