Matthew Motamedi

Review of JW Marriott Desert Springs Res...

Usually it's quite a nice getaway experience, but ...

Usually it's quite a nice getaway experience, but the staff had botched our room reservations as well as restuarant reservations for its restaurants like Mikado which was awful. The restaurant had tried double charging everyone around us. We suspect fraudulent activities from that restaurant. Also the staff is uninformed about when activities, shops, and restaurants within the hotel close and open. I've been coming here for the past 11 years once a year and this may be the last. The hotel is in much need of a facelift and the inside needs to be renovated. First with the fake plants in the interior and the ceilings need to sand off the cottage cheese pattern that they skipped on. This review may sound tough, but we are talking about a JW Marriott, not a regular Marriott.