Casey Treen

Review of Bonaventure Resort and Spa

If I could rate it 0 stars, I would. The property...

If I could rate it 0 stars, I would. The property is gorgeous--that's about it. The staff was terrible--we were told we would get a confirmation call for a taxi, which did not come. We called the front desk 2 time and spoke with 2 different people--neither of them knew anything about what the other person had done. When we arrived at checkout in the morning, the clerk at the front desk did not know what was going on either and ordered us another taxi--as we were finishing our breakfast we received 3 calls from 3 different taxi drivers--this was an unwanted hassle and embarrassing to tell 2 taxis that we already had a driver. We were told upon check in that breakfast was included in our stay... when I called to check on a mysterious 111 dollar charge to my credit card after being informed that there was a 10$ "resort fee" (which is ridiculous because we paid almost 200$ for one nights stay) I was informed that I was also charged 45$ for the two "complimentary breakfasts". Lucia whom I spoke with in accounting was borderline defiant and demanded to know who told me I had 2 breakfast when only 1 was included in a booking for 2 people... she reluctantly gave me my money back. I will never stay here or at any other property owned by the parent company. All of the reviews about the staff being shady and money grabbing are absolutely true. Stay away from this trap.