I have been a loyal member of Rent the Runway sinc...

I have been a loyal member of Rent the Runway since it s inception. I used to recommend it to everyone. In the past year, the service has completely changed and the customer service is horrendous. A manager was supposed to call me on numerous occasions but failed to do so. I have gotten very large sums of money charged to my card with no explanation and they now make you pay for shipping labels. I am very sad to leave after years of using RTR but I have no other choice. I was really trying to support them during COVID but cannot trust a company that charges your credit card without your consent.