Worst experience ever!!! Sam Nielsen is the rudest...

Worst experience ever!!! Sam Nielsen is the rudest, most arrogant and unprofessional person I have ever dealt with, in real estate or any other business. I turned up 15 minutes early to view a rental property. The appointment was at 4pm. I waited at the small group of about 5 or 6 townhouses beside the front driveway instead of directly in front of number 3. At some point I saw a white car drive past me and assumed it was a resident's car as there was no real estate signage on it. After waiting for over half an hour I rang the office to find out where Sam was as I had been told when I rang the first time that she was on her way. After a couple of calls back and forth I was told she was at the property and her car was new and that was why there was no signage on it. I started walking down the driveway and was greeted by Sam walking up the driveway, phone to her ear. She asked 'Are you Marisa?' I said yes and then she launched into a verbal attack on me, almost yelling. I can't remember her exact words but the attitude was how dare I ring the office and tell them that she wasn't there, that she had been there for 40 mins in front of the property and that 3 other people had turned up and managed to find it. I said 'Did you not see me standing by the driveway? You drove straight past me'. She didn't answer me and instead of acknowledging there had been a misunderstanding, she continued arguing with me. I said 'Are you going to stand here arguing with me or are you going to show me the property?' She kept arguing and repeating the same things over and over. I told her she needs to do a course in customer service skills. I had to ask her 3 times to show me the property. I said I wanted to see it because I had been waiting there for so long but there was no way I would want to rent it if I had to deal with her. She said that was fine as she already had 3 applications. Finally she opened the door and let me inside. I had a quick look through and on my way out I said 'I am going to put in a complaint about you. You are a very rude individual.' By this stage the next door neighbour had their door open, no doubt to hear what the disturbance was about. I would give a negative rating if I could. If you see her name on an ad for a property, stay away people!!!

Response to Property Manager's lies.

Dear Senior Property Manager (since you are saying you spoke to me on the day I assume you are the other Neilson woman as I remember your surname from that day).

The issue that you say you called me to resolve was whether Sam Neilson was at the property or not, a fact that neither you or your receptionist Hayley could confirm, because despite several alleged attempts by both of you to call her, she wasn't answering her phone.

I made exactly 2 phone calls to your office, a figure I would hardly class as 'numerous' and the only staff members I spoke to were you and Hayley. I'm sure a check of your phone records would show I am the one telling the truth.

And as for other lie, that I was aggressive - why would I be aggressive when you both tried to contact her, and when you, Ms Neilson, said that you would leave Thornlands and go to Alex Hills and pick up the key to show me the property yourself. I thought you were actually helpful and polite then. It's a shame you are such a liar.

And as for your comment that it cannot be the Property Manager's fault that I had no sleep - what a ridiculous and unintelligent comment. I don't recall at any time implying this.

The truth is that the only aggressive person that day was your Sam Neilson, and you are telling lies either to take the focus off her obnoxious behaviour, or to try and excuse it, instead of being professional and just apologising to me for the appalling treatment I received from her.

I think that apart from a course in customer service skills, she would also benefit from an anger management course. And as for you, Senior Property Manager, you need to stop telling lies and take responsibility for your staff, and try to be a bit more professional.

Regards,

Marisa